Hi Everybody,
Sorry for the rant, but I'm just getting so frustrated with Nissan.....
So I've had to constantly contact my dealer for an update on delivery, ordered back in August and delivery date has slowly slid and continues to slide. Most recent update was that the car was due on 16th Dec, after speaking with the dealer he sounded hopeful. I went ahead and got my insurance transferred and payed the premium. Alas, 16th has passed and still no car
. New due date was 21st, well that's been and gone too with no word from the dealer.
I've spoken to the dealership manager today who has explained, that there are issues with delivery (well duh), and admitted that communication between themselves and suppliers have not been great, hence the lack of update they've been providing. Also mentioned something about one of the delivery companies used for transporting the cars going into administration?!. He advised me to contact Nissan customer service, after I mentioned some form of goodwill. Well I did just that and ncs, said they couldn't offer any goodwill gesture as the delivery issues are out of their control! To make matters worse, ncs quoted the earliest delivery date to be 4th Jan!
To conclude this rant, what I now have is my existing car that is no longer insured as insurance has been transferred (will have to get this reverted back), due to changing delivery dates I had to pay for MOT on my current car - if the car was delivered on time then MOT would have still been valid. Tried to get the dealer to pay for it, but that was a no-go.
This whole experience is driving me nuts, if getting the car is this much hassle, what on earth is their after sale service like!!
Grateful for any advice you guys may have.
Thanks for listening
Sorry for the rant, but I'm just getting so frustrated with Nissan.....
So I've had to constantly contact my dealer for an update on delivery, ordered back in August and delivery date has slowly slid and continues to slide. Most recent update was that the car was due on 16th Dec, after speaking with the dealer he sounded hopeful. I went ahead and got my insurance transferred and payed the premium. Alas, 16th has passed and still no car
I've spoken to the dealership manager today who has explained, that there are issues with delivery (well duh), and admitted that communication between themselves and suppliers have not been great, hence the lack of update they've been providing. Also mentioned something about one of the delivery companies used for transporting the cars going into administration?!. He advised me to contact Nissan customer service, after I mentioned some form of goodwill. Well I did just that and ncs, said they couldn't offer any goodwill gesture as the delivery issues are out of their control! To make matters worse, ncs quoted the earliest delivery date to be 4th Jan!
To conclude this rant, what I now have is my existing car that is no longer insured as insurance has been transferred (will have to get this reverted back), due to changing delivery dates I had to pay for MOT on my current car - if the car was delivered on time then MOT would have still been valid. Tried to get the dealer to pay for it, but that was a no-go.
This whole experience is driving me nuts, if getting the car is this much hassle, what on earth is their after sale service like!!

Grateful for any advice you guys may have.
Thanks for listening
