this is for andytran
didnt want to spam holdcrofts thread by replying there so started this
i know exactly what you mean about
"Richard" in Delhi call centre
I find overseas customer service centres have no idea
recently had an issue with my phone supplier PLUSTNET called the call centre at the weekend got nowhere so waited til Monday called again got UK call centre and got total resolution
so now if i get put thru to overseas i hang up call during the week if customer service is still overseas i ring the sales centre as they are always UK based
good luck hope you get it sorted
anyone else had enough of overseas centres that dont have a clue about customer service
mind I think NCS is as bad and they are here
didnt want to spam holdcrofts thread by replying there so started this
i know exactly what you mean about
"Richard" in Delhi call centre
I find overseas customer service centres have no idea
recently had an issue with my phone supplier PLUSTNET called the call centre at the weekend got nowhere so waited til Monday called again got UK call centre and got total resolution
so now if i get put thru to overseas i hang up call during the week if customer service is still overseas i ring the sales centre as they are always UK based
good luck hope you get it sorted
anyone else had enough of overseas centres that dont have a clue about customer service
mind I think NCS is as bad and they are here