Whilst I absolutely agree with you DEKS, it seems that the biggest problem in NISSAN is the lack of communication
I feel that if this communication issue was improved - the overall service would be a damned sight better then present.
I think too with ALL the Nissan issues just now with delays, faults etc - they are one VERY VERY overstretched service. Issues too with Qashqais, not just JUKES.
Still - they need to pull their fingers out to get improved customer feedback
You really have been given a hard time DEKS - thankfully your car is back in one piece...
Fee x