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Discussion Starter · #1 ·
Right I have just had a telephone call with a senior manager within Nissan and the head of customer service. I have been fully reassured that they take any issue with you Nissan seriously whether it be just one of us or hundreds with problems.
They have also asked to mention that if you require a response via the forum to private message them rather than just post on their thread.

As for the mpg issue with the diesels they are flying in a specialist from Spain to assess my car
which I feel shows extreme commitment to customer service.

I discussed NCS with them and told them that many of us feel very frustrated that customer service never seems to help as much as we think it should .

I also mentioned that many of us felt the communication with in Nissan was a touch hap hazard and could do with improvement.
They told me they have taken on board what I said and will discuss it further.
I do believe they are committed to providing excellent customer service and really do want to help resolve the issues
For the record I have the names of both parties I spoke with today but have been requested to with hold them which is why they are not mentioned by name

I feel very privelliged to have received this call today and feel very positive now about after sales service from Nissan, lets just hope they find the solution to my mpg.

Thank you Nissan for taking the time out of a busy schedule to call me
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Edited by: deks36
 

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Good news. Good news indeed.
 

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wayhay!!!! - Well done Deks - you deserve it - Hope you managed to have a right good chin wag with the hobnobs......Fingers crossed

Well Done Nissan person for doing the right thing!!!!

Fee x
 

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Discussion Starter · #7 ·
Can I just say my car actually hasn't been in yet so I have no issue yet in terms of being fobbed of or no thats runing right as it should, kind of hope i dont aswell. the reason I started banging emails out to Nissan was for all forum users as I felt at times our message wasnt getting thru.
I believe sending the email to who i did has worked and we now have a voice and a friend on the forum who is their to help us with real issues as long as we dont abuse it this should serve us al well for a long time.
I think we have achieved something that no other owners group has managed by getting Nissan involved with the forum,I may be wrong on that as I am not a memeber elsewhere so would in truth know
 

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Well I was a mod on the Qashqai Club andNissan didnt have an active forum member although did pay attention to the site.....

I think we are really quite privileged

Fee x
 

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Great to see your persistance has paid off Deks-hope all you diesal owners get a speedy solution to your mpg problem.

Also reasurring to see that Nissan are taking issues seriously.
 

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Well - now that my initial enthusiasm has been tempered by a good nights sleep, some retail therapyand a few glasses of wine tonight.

I am again being cynical DEKS and suspect that this isa PR stunt.

Our forum is the only UK Juke Forum and the first port of call for many owners to be, its a bit of a nightmare for Nissan if we are slagging them off.

I hope I am wrong - I really do, actions speak louder than words so I hope that all that Nissan promise - they will do!

Time will tell - I suppose

Fee x
 

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My dealer hadn't told me anything after he waved me off the forecourt having put down my deposit on 12 December 2010.

Then I got the NCS onboard, and he's suddenly learned how to use e-mail (not completely well, as he can't spell my name, which is part of my e-mail, just six little letters, but maybe reading isn't his best skill).
 

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Firstly,well done in getting a major contact on board,as long as we don't bombard them with every query it's a good line of enquiry should all else fail.
I take it,the dealers should still be first option with any issues.Correct me if i'm wrong..the main issue with the juke is more a communication and waiting time for delivery problem.touch wood, the mechanicals are holding out...apart from the odd few with technical issues..with a new model bound to be the odd glitch.
Are you taking bribes for his name and number Deks
 

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Deanno1dad said:
Firstly,well done in getting a major contact on board,as long as we don't bombard them with every query it's a good line of enquiry should all else fail.


I take it,the dealers should still be first option with any issues.
Correct me if i'm wrong..the main issue with the juke is more a communication and waiting time for delivery problem.
touch wood, the mechanicals are holding out...apart from the odd few with technical issues..with a new model bound to be the odd glitch.


Are you taking bribes for his name and number Deks



He is a Her
 

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Discussion Starter · #20 ·
the first point you raise is correct always take a car to the dealer first as most glitches are easily sorted. Yes it would be good if they are not bombarded with trivial matters
main problems are waiting and lack of communication and as you say its a new car and some of us have been unlucky with a serious issue one of the down sides to have a new off the block model.
the contact on here thru nmgb is a female thats Helen
the two contacts I have in senior management are male and no I shall not be given any details for them as I promised I wouldn't and if I dont stick to my promise I cant expect them to
 
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