here's a story I need to tell

... · Dec 13, 2010

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Here’s a story I’d like to tell about the dealer from ****.
Way back in September Baileys sent me a letter this weekend only man from
Nissan said cars a plenty, any new car at cost plus £60. Excellent me thinks a new car for bargain money calls up the dealer
oh no sorry the Juke isn’t in the offer , that’s not right I say it says here
any new Nissan cost plus £60 no not the Juke they say. OK so to Nissan I write and man in charge at
dealer, to be fair I receive a reply ok we will do a juke at cost plus £60 OK I
say excellent over I go to do a deal,get kicked in the goolies on the part
exchange, fair enough expected that in
light of price so deal is done car is brought,
this is sept 10<sup>th</sup> when
will it be I ask end of Oct begin of Nov
it says on the screen but it may
be earlier this is only a guide. All well and good I think until I join this
forum to discover many facts about the
JUKE not least the diesel wasn’t ever
likely to arrive before 5<sup>th</sup> Nov as they didn’t start building until
end of Oct now if this was known on the
forum then clearly dealer knew at time
of order so why lie about deliver and its possibility of early arrival.

Time goes by desperate for news and delivery I pester the
poor salesmanager for updates and news from the forum ,poor chap i think i must
reward him when i get my car for putting up with me so 2 cases of beer go his
was when i pick up my baby

So to the delivery day
oh no i cry a scratch on the tailgate when it had rubbed on the up and
over door of the valet bay i notice this as i showed the dealer how to fit the
parcel shelf as neither he or valeter knew how

Now to my scratch manager says he’ll put it right not with a
smart repair I sight these are cheap and nasty and not befitting a new car, he replies trust me
it will be a proper job so i drops the car off at 9 in the morning at lunch the same day i receive a call car is
done, this can’t be right i think so off we go to see get to car oh looky me
smart repair is misty and scratched and
a poor match i report this the manager
oh your right, not good I will put that
right.

I said right from the start proper job not smart i gave them
quote from my bodyshop but no we do it our way cheap and crap most times people
don t come back, but not me £16k on a car I want it right so we disagree a
plenty about the way to mend my booty, agreement not found so NCS i’m bound car
into my bodyshop I pay and fix myself at
least it’s a perfect job.

NCS I’m getting nowhere dealer tells them I am happy with the repair
which is true as I sorted it not you I
paid the bill and sent you but still you diss me on the forum too

Now friendly members read
as you will but i trust in me i give you no schpeel

I am £300 light and no wants to foot the bill to fix the car
they did ill

silverjuke · Dec 13, 2010

Not sure the forum is the right place to negotiate between warring factions, but I'll give it a go.
You now have a car you are happy with. So even though you faced aggravation to get to this point you are now happy with the car.
Whatever went on in the past with promised delivery dates etc is water under the bridge.
There is clearly some misinterpretation on the fact that you are now happy. NCS have been led to believe that you are happy means the case is closed. Whereas you feel that your dealer should understand that you being happy only means that you are happy with the way the car looks and that there is still the issue of costs to be resolved.
So bearing in mind that you need to keep reminding yourself that you have the perfect looking fab car of your dreams (well within your budget), this is just one little issue that needs resolving.
Why not fax the invoice for the repair (detailed so they can see what relates to this and what relates to the other paint work you have had done) to the dealer and give the dealership a few days to respond. At the same time you should let NCS know that you are happy with the quality of the repair but are awaiting a response on the payment of it from the dealership.
Then breath and breath again and remind yourself that you are now happy with the car.

... · Dec 13, 2010

thanks

Deanno1dad · Dec 14, 2010

the main issue firstly is the car,at least the scratch has been repaired satisfactorily.
secondly the £300 worse off you are because of this...I would be surprised if the Dealer or NCS refused to reimburse you,or came to an agreement ie 75% of cost (you never know,might be worth haggling some free toys or space saver wheel etc.

My only concern now is the complete breakdown of communication,doubt you'll use the dealer again obviously...but not knowing the dealer this may be a blip and they may be very good and excel at customer service..everyone has a bad day and slips up it'sjust how you rectify the mistakes.

Depends what you want now and how you go about getting it.

hope it works out ,and you don't have far to travel for your service work in the future to an alternative dealer.

Dean

feefeeglasgow · Dec 14, 2010

AN ODE TO DEKS

We hear your story and know its true
How sad!, we say, we feel for you.
Youlove your Juke, we know you do..
Yourrepair however, it looked like poo
Its all fixed now -so glad to see
Big hugs and smiles from you to me.....

Poetry was never my strong point!!!!!

Fee

... · Dec 14, 2010

love that its excellent
and thanks

chris78 · Dec 14, 2010

Great poem, Fee

12Inchmick · Dec 14, 2010

Might have to have a poetry competition about the Juke....................

feefeeglasgow · Dec 15, 2010

There was a car called a JUKE
Some say they thought it looked like puke..
Be it red or be it white....
Mini countryman looked like ......te

Thats about it.... Cant think of anything to add

Yes I can ---- COME BACK DEKS....
Dont let this put you off.........
PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Edited by: feefeeglasgow

here's a story I need to tell

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