Just got my Juke but when I paired my HTC desire it failed to download the phone directory. My dealer said that it wasn't compatable with the Nissan Connect system. I remembered in my last car I had a Parrott LS320 hands free kit and exactly the same problem. After a bit of Googling I found a fix. Delete any pictures associated with contacts. It worked. I tried the same on my HTC desire and it fixed the problem. Now the phone and the connect system are working fine. Hope someone finds this useful.